Shipping policy

🚚 Shipping Policy – SoloTail

At SoloTail, we are committed to delivering your pet essentials as quickly and safely as possible. Please review our shipping policy below for full details.

📦 Processing Time

All orders are processed within 1–3 business days after payment is confirmed.
During high demand periods or holidays, processing may take slightly longer.

🚚 Shipping Time

Once shipped, delivery times vary depending on your location:

  • Philippines (Local Shipping): 3–7 business days
  • International Shipping: 7–15 business days (may vary by country)

Please note that these are estimated delivery times and delays may occasionally occur due to customs or courier issues.

📍 Shipping Locations

We currently ship to:

  • Philippines (Nationwide)
  • Selected international countries (if applicable)

📦 Shipping Fees

  • Standard shipping rates will be calculated at checkout.
  • We may offer free shipping promotions on selected products or orders over a certain amount.

🔍 Order Tracking

Once your order is shipped, you will receive a tracking number via email so you can monitor your delivery in real time.

⚠️ Delays & Issues

While we do our best to ensure timely delivery, SoloTail is not responsible for delays caused by:

  • Courier service disruptions
  • Weather conditions
  • Customs processing
  • Incorrect shipping information provided by the customer

If your order is significantly delayed, please contact us and we will assist you.

📩 Contact Us

If you have any questions about your order or shipping, please reach out: